1-. Say whether the salesperson was polite or impolite.
The salesperson was very impolite because he responded in a rude and aggressive way, he also showed no interest in solving the customer problem.
2-. Reflect on the effect the salespersons answer had on the customer
The customer will probably complaint with the manager and wont go to that store again.
3-.Replace and underline phrases. Use the sentences from the chart above as a model.
How can I help you?
What seems to be the problem?
I apologize for the situation
Let me talk to my superior to see what we can do
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